Snowbiz exchange policy

At Snowbiz we wish to make sure all customers are more than happy and confident with there purchase, Snowbiz will exchange or refund if necessary. 

Conditions of exchange.
1. Customer has 7 days to make an exchange if item was purchased instore.

2. Customer has 14 days to make an exchange if the item was purchased online or by phone.

3. Item(s) must be in a re saleable condition ie: not worn, have original and complete tags, and be returned with all packaging provided.

4. Unless the above conditions are meet, we reserve the right to refuse a refund or charge a restock fee. 

Snowbiz will offer to repair, exchange or provide a credit note for the goods subject to the agreement of the customer. If the goods are not repairable, you may be able to replace or refund the item. Please note, some manufacturers warranties are for replacement and not repair. 

We will not provide a refund if: 
1. You cannot supply proof of purchase. 

2. The customer simply changes their mind. 

3. The goods have been damaged after the purchase, unless the damage is a result of the normal, recommended use of the goods. Please note: this may be covered by warranty and the goods may be repaired.

4.Found the same item at a cheaper price somewhere else